Refund Policy

Last updated: July 14, 2026

1. Free Tier

The free tier of HBag Alert is provided at no cost. No payment is required, and therefore no refunds apply to free accounts.

2. Paid Subscriptions

If you have purchased a paid subscription to HBag Alert, the following refund policy applies:

3. Eligibility for Refunds

You may request a full refund within 14 days of your initial purchase or renewal if:

• The Service did not function as described
• You experienced significant technical issues that prevented use of the Service
• You were charged in error (e.g., duplicate billing)

4. How to Request a Refund

To request a refund, contact us at support@hbagalert.com with:

• Your account email address
• Date of the charge
• Reason for the refund request

We will review your request and respond within 5 business days.

5. Refund Processing

Approved refunds will be processed to your original payment method within 5-10 business days. The exact timing may depend on your bank or payment provider.

6. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Requests made more than 14 days after purchase or renewal
• Failure to purchase a product after receiving a valid alert (product availability is not guaranteed)
• Account suspension or termination due to violation of our Terms of Service
• Change of mind after the 14-day period

7. Cancellation

You may cancel your paid subscription at any time. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• No further charges will be made
• Your account will revert to the free tier after the billing period ends

8. Contact

For refund-related questions, reach us at support@hbagalert.com.